Shipping policy
MY PACKAGE HAS BEEN SHIPPED, BUT HAS BEEN STUCK IN “CONFIRMED”?
please be patient with us this is something we do NOT have jurisdiction over. we do our part once we receive an order we package it and send out the order, the rest is In the USPS HANDS, we try our best to send out everything as fast as we can, in the rare occasion that your package stays stuck in the confirmed status for over 7 DAYS please contact us via email Info@LavishJueCosmetics.com
Please be aware that due to the current pandemic, shipping times may take an extra week.
Between staff reduction, high demand, and shipping companies backlogged with orders, we are doing anything in our hands to make sure the order gets to you as fast as possible.
IF I paid with the “Shop pay payment plan” can I cancel my purchase before it’s shipped?
(Please read thoroughly)‼️
Yes, However, there is a process, Once we have canceled your order it is then “shop pay” responsibility to reimburse you and cancel any further payments. We are not responsible for Any payments or further refunds after we have already issued the first cancellation/refund.
(Please note Cancellation Fees Apply!) Lavish Jue Cosmetics is charged a Fee$ to provide you with the payment plan services and that fee will not be reimbursed to the customer if the order is Canceled.) if the package has already shipped we may not issue a refund unless the package is sent back to us (fees will still apply) and the shipping cost is NOT reimbursed.
Can I Cancel My Order Before It Ships?
Yes, your order may be canceled before we ship it out, however, we are charged a fee to cancel an order Lavish Jue Cosmetics does not get reimbursed with that fee therefore we do deduct that cancellation fee from your total once we cancel the purchase. If an order has shipped we may no longer make any changes.
I ENTERED THE WRONG MAILING ADDRESS WHEN PLACING MY ORDER!
Lavish Jue Cosmetics is not responsible for any missing packages / wrong address. If you place an order and entered the wrong address we are NOT able to modify your address. You can email us about your wrong address and we can issue you a refund and you can reorder with the correct shipping information. If you do not contact us and we ship your package we are not responsible for it being delivered to the wrong address. We ship all packages according to what the customer enters at checkout.
If your package is being returned to us because of an insufficient address, once we receive the package back we can ship it back to the customer's correct address however we are not responsible for the re-shipping fee$. We ship out all orders according to what our customers enter at checkout therefore we are not responsible for incorrect addresses.
Shipping fees are non-refundable
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
PSA : if your package is Lost Please Contact USPS Customer Service +1-800-275-8777 .
LAVISH JUE COSMETICS DOES NOT REIMBURSE ANY LOST/STOLEN PACKAGES. Claims Must Be filed Directly with USPS.